"Thanks to New Era IT and IBM, network failures, over-worked support staff and frustrated administrators and students are a thing of the past at Pakuranga College."

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Managed Services

ICT services are critical to learning and any interruption will impact students and teachers immediately. But it can be hard for a school to resource and support a demanding, growing and increasingly complex ICT environment. For these reasons, New Era has a suite of modular managed services, allowing us to manage a little or a lot, depending on your needs. All our services are fixed price, meaning you can budget and there are no surprises.

From small schools right through to large multi-campus tertiaries across the country, we take the headaches out of ICT support so you can focus on teaching and learning. 

Network Management Service

Connected classrooms require dependable and stable networks to underpin learning. New Era knows that if the network connection is broken, learning stops. For that reason, we have developed Education NMS (Network Management Service). This service provides centralised monitoring and reporting of the data network, backed up by the support of New Era's team of highly qualified engineers. New Era can take the guesswork out of managing a school network and ensure that students are always connected.

Desktop Management

Today's classrooms depend heavily on PCs, laptops and tablets and the number of these devices that require support continues to grow. New Era offers a complete solution for managing end devices to free up scarce school technical resources to focus on core requirements, such as application delivery, without distraction.

Network

Connected classrooms require dependable and stable networks to underpin learning. New Era knows that if the network connection is broken, learning stops.

New Era can take over the management of the complete network, from the internet connection to the end user device and bring in specialist and highly trained engineers to work on any issues.

Voice

New Era can work with educators to design and manage a voice solution that integrates seamlessly with other learning tools. Schools which do not have the skills, in-house, that are required to manage voice as an application can take advantage of New Era's stable and affordable voice platform, delivered using Microsoft Lync server

Security

Connected learning environments are also exposed environments, with a growing risk of data, applications or infrastructure being compromised by malicious attacks.

New Era has been designing, implementing and managing security solutions for over 20 years and works with schools to get the balance between safety and an open learning environment right

Disaster Recovery

The trend toward digitisation of the classroom has increased the reliance on data availability at all times. New Era can plan and manage a disaster recovery solution, so that even if the worst happens, students and educators can pick up where they left off without losing months' worth of work.

Servers and Storage

Rapid changes in technology are always hard to keep up with, which is why New Era manages server and storage infrastructure on behalf of schools. Scarce technologists can be freed from daily maintenance tasks to concentrate on working with teachers to improve the use of technology in the classroom.

Data Storage

Increasing volumes of data mean increasing data storage requirements, which can quickly reach unsustainable levels. New Era can design and manage a storage solution which is continually tuned to ensure it always runs optimally. A data archiving policy can be designed, collaboratively with schools, to constantly move old data from expensive discs to less expensive storage media, such as tapes.